SHIPPING POLICY
Shipping & Delivery Policy
Last updated: [4 November 2025]
Thank you for choosing Digital Genz Solutions. We specialize in digital learning tools, templates,
and online business solutions. Because our products are digital, delivery works differently than
traditional shipping, please review this policy carefully.
Digital Product Delivery
All products purchased on our website are delivered digitally via email or direct download link.
Delivery Time:
✔ Instant access for most products
✔ Up to 1–24 hours for files that require manual setup or special processing
Once your purchase is complete, you will receive:
Order confirmation email
Download link or access instructions
Additional onboard information (where applicable)
If you do not see your email, check your Spam/Promotions folder and
mark us as safe.
Access Issues & Email Errors
If you entered the wrong email at checkout or did not receive your files:
Email digitalgenzsolutions@gmail.com with:
Order name
Email used at checkout
Payment proof (screenshot if needed)
We will resend your files at no extra co
Temporary Download Links
For security and licensing reasons: Download links may expire after a period of time
We recommend saving your files immediately after delivery
Physical Shipping (If & When Applicable)
While we primarily sell digital products, if we offer physical merchandise in the future:
Shipping fees will be shown at checkout
Tracking information will be provided when shipped
Delivery times will vary by location and carrier
We are not responsible for:
Customs delays
Carrier delays
Wrong shipping details entered by customer
International Customers
Digital products are available worldwide with no restrictions.
For future physical shipments:
Customs fees/ import duties (if any) are the buyer's responsibility
Delivery timelines may vary based on region
Delays & Technical Glitches
Rare exceptions may occur due to:
Payment gateway verification delays
Email filtering
Server/technical issues
We aim to resolve all delivery issues within 24–48 business hours.
Contact & Support
For delivery issues or link requests, kindly contact us through our contact us page