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REFUND POLICY

Last Updated: [4 November 2025]

Thank you for choosing Digital Genz Solutions. We appreciate your trust in our digital products and services. This Refund Policy explains the conditions under which refunds may be issued. By purchasing from our website shows you acknowledge and agree to the terms below.

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    1. Digital Product Policy

All products sold by Digital Genz Solutions are digital goods — including files, templates, courses, software tools, and online-access materials.

Because digital items are delivered instantly and cannot be “returned,” all sales are final and non-refundable once access or download has been granted.

No cancellations, refunds, or exchanges will be issued after product delivery.

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    2. When Refunds May Be Considered

Refunds may only be reviewed under the following limited circumstances:

  • Duplicate payments

  • Accidental duplicate purchase of the same product

  • A verified technical failure from our side preventing product access or download

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To request a review, you must contact us within 7 calendar days of purchase and include:

  • Full name & order email

  • Order receipt or number

  • Description of the issue (with screenshots, if applicable)

  • Requests are evaluated individually. If approved, refunds are issued to the original payment method.

    Response time: 3–5 business days

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     3. No Refunds for the Following

  • Refunds will not be granted for:

  • Change of mind

  • Buyer’s misunderstanding of product use or format

  • Failure to download or access due to device or internet issues

  • Claims made after the 7-day review window

  • Sale items or discounted products

  • Users who fail to review product descriptions before purchase

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All product details and previews are available prior to checkout — please read carefully before buying.

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      4. Affiliate & Third-Party Purchases

Our platform may promote partner or third-party products. Purchases made via affiliate links are managed solely by the provider.
We do not process refunds for third-party or affiliate items. Please contact the relevant merchant for their refund policy.

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     5. Fraud & Unauthorized Use

We actively monitor fraudulent behavior. Charge-backs filed after successful delivery may result in:

  • Permanent account restrictions

  • Legal action to recover losses

  • Reporting to payment processors and fraud databases

  • We encourage honest and fair use.

 

     6. Contact Information

If  you believe you are eligible for a refund under this policy or need support, please contact us through our contact us page

We are here to assist and ensure a fair experience for all customers.

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